Thank you for shopping with Syrebo! We hope you guys enjoy your shopping at syrebocare.com (referred to as the “Syrebocare Store” in this policy).
For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
To request cancellation for an order, the customers need to contact us via email at email@example.com within 24 hours of placing the order and customer service will cancel the order for you.
Please refer to our shipping policy to modify an order before the customer has received it.
We cannot modify an order after the customer has received it. The customer can place a new order and cancel the original order within 48 hours of the order taking effect by contacting our customer service in advance.
MODEL REPLACEMENT & RETURN
Free replacement: Customers may reject a package due to significantly shipping damage (functionally affecting using) or contact customer service for missing and critically-damaged parts or other quality-related issues. Our customer service team will help to arrange the replacement.
For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.
*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.
Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:
- A) Minor damage to the outer packaging.
- B) Minor scratches or paint loss on the product.
- C) Damage to parts or wearing parts after excessive use.
- D) Damage to parts or wearing parts after using for a certain while or a certain number of times.
The customers should make sure he will provide Syrebo team with the tracking number at firstname.lastname@example.org after he sends back the item. Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, the customers need to pay the Shipping Charge and Custom Duty (if application) for returning. We will deduct any applicable fee and send the remaining refund according to the customer's original payment method.
Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions.
Please contact us at email@example.com if the customer has not received the refund after ten business days.