Privacy policy

Last updated: October 2026

Legal entity and contact

Legal entity: Hong Kong Siyi Intelligent Technology Co., Limited

Hong Kong Companies Registry number (CR No.): 3076989

Registered business address: Room 1508, 15/F, Office Tower Two, Grand Plaza, 625 Nathan Road, Mong Kok, Kowloon, Hong Kong SAR

Email: service@syrebocare.com
Phone / WhatsApp: +86 133 8186 9523

This Privacy Policy explains how Syrebo Care collects, uses, shares, and protects personal information when you visit syrebocare.com, place an order, create an account, contact us, or otherwise use our services.

Personal information we collect

• Contact and account details, such as your name, email address, phone number, billing address, shipping address, and account credentials.
• Order and support details, such as products purchased, order number, delivery status, returns, refunds, communications, and customer-support records.
• Payment and transaction information handled by payment providers, such as payment method, transaction status, billing details, and fraud-prevention signals. We do not store full card numbers on our own servers.
• Device and usage information, such as IP address, browser and device type, cookie identifiers, pages viewed, referring pages, and interaction data.
• Marketing preferences and communications, including newsletter choices and responses to surveys or promotions.

How we use personal information

• To process payments, confirm and fulfil orders, arrange delivery, and manage returns or refunds.
• To provide customer service, respond to requests, and maintain customer accounts.
• To operate, secure, troubleshoot, and improve our website, products, and services.
• To prevent fraud, abuse, and unauthorized transactions.
• To provide marketing communications where permitted and in accordance with your choices.
• To comply with legal, regulatory, tax, accounting, and enforcement obligations.

How we share personal information

We may share personal information only as needed with service providers that help us operate the store and complete your transaction, including Shopify, payment processors such as Airwallex, PayPal, card networks, and enabled wallet providers, delivery carriers, warehouses, customer-support providers, analytics and marketing providers, and professional advisers. We may also disclose information when required by law, to protect rights and safety, or in connection with a corporate transaction. These providers may use information only for the services they provide or as otherwise permitted by law.

International transfers

Because we operate internationally, personal information may be processed in countries other than your own. Where required, we use appropriate contractual, organizational, or legal safeguards for international transfers.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, fraud prevention, dispute handling, and legal, tax, accounting, or regulatory obligations.

Security

We use reasonable technical and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

Your privacy rights and choices

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent, and to appeal or complain to a regulator. You may also opt out of marketing emails by using the unsubscribe link. To make a privacy request, contact service@syrebocare.com. We may need to verify your identity before completing a request.

Cookies and similar technologies

We and our service providers use cookies and similar technologies to keep the site functioning, remember preferences, support checkout, prevent fraud, measure performance, and provide analytics or marketing where permitted. You can manage cookies through your browser and any privacy controls displayed on the site, although disabling necessary cookies may affect site functions.

Children

Our website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us.

Third-party links

Our site may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The latest version and update date will be posted on this page.

Contact us

For privacy questions or requests, email service@syrebocare.com or write to Hong Kong Siyi Intelligent Technology Co., Limited at the registered address above.