Frequently Asked Questions

📦 Shipping & Delivery

Q: Where do you ship to?
We ship worldwide to over 100 countries via DHL, FedEx, and UPS.

Q: How much does shipping cost?
Shipping charges and free-shipping eligibility depend on the products in your order and the delivery destination. Review the available shipping options and charges at checkout before placing your order. For battery orders shipped to the United States, free shipping applies from USD $90. For battery orders below USD $90 or delivery to another country, contact service@syrebocare.com to confirm shipping availability and cost before ordering. See our Shipping Policy.

Q: How long does delivery take?
Delivery time varies by destination and shipping method. The typical estimates below do not apply to batteries; contact support to confirm battery delivery timing before ordering. Typical estimates are 10–15 business days for the United States, United Kingdom, Europe, and Canada; 12–18 business days for Australia and New Zealand; and 12–20 business days for other regions. Expedited options may appear at checkout. See our Shipping Policy.

Q: How do I track my order?
You will receive a tracking number by email after your order is dispatched, usually following 1–3 business days of processing. You can also use our Track Order page.

Q: My order is later than the estimate. What should I do?
If delivery is past the estimate for your region, or more than 20 business days after dispatch, contact service@syrebocare.com with your order number. We will investigate promptly.

🧤 Product Questions

Q: Who are Syrebo rehabilitation gloves designed for?
Our gloves are designed for stroke survivors experiencing hand paralysis or weakness, patients recovering from orthopedic surgery, individuals with neurological conditions affecting hand function, and children with cerebral palsy or developmental motor delays (Kids series).
Important: Syrebo devices are rehabilitation tools and are not a replacement for professional diagnosis or therapy. Please consult your physician or occupational therapist before use.

Q: What is the difference between C10, C12, and E12E?