Shipping Policy

Last updated: October 2026

Processing time

Orders are normally processed and dispatched within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Shipping cost

Orders of USD $90 or more qualify for free standard shipping wherever shipping is available. For orders below USD $90, the available shipping methods and charges are shown at checkout before you place the order.

Availability depends on the products in your order and the delivery destination. If an expedited option is available, its additional cost will also be shown at checkout.

Estimated delivery times

Delivery estimates below are transit times after dispatch and do not include the 1–3 business day processing period.

• Standard products: 7–15 business days after dispatch.
• Wheelchairs, walking exoskeletons, and standalone batteries: approximately 30 business days after dispatch, normally 25–35 business days.

These are estimates, not guaranteed delivery dates. Customs processing, carrier delays, holidays, destination restrictions, severe weather, and other events outside our control may affect delivery.

Shipping carriers and warehouses

Orders may be shipped by DHL, FedEx, UPS, YunExpress, or other reliable carriers. Depending on inventory and destination, products may ship from warehouses in the United States, European Union, United Kingdom, China, or other fulfillment locations.

Customs and import duties

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or region. These charges are the customer's responsibility unless otherwise stated at checkout.

Order tracking

After your order ships, we will send tracking information by email. Tracking information may take 24–48 hours to become active after dispatch.

Lost or damaged shipments

If your shipment is confirmed lost by the carrier or arrives with significant shipping damage, contact service@syrebocare.com within 7 days of the expected delivery date or delivery date. Include your order number and clear photos or videos of any damage. We will help arrange a replacement, refund, or other appropriate solution according to our Return and Refund Policy.

Contact

For shipping questions, contact service@syrebocare.com. We aim to respond within 24 hours on business days.