Frequently Asked Questions

📦 Shipping & Delivery

Q: Where do you ship to?
We ship worldwide to over 100 countries via DHL, FedEx, and UPS.

Q: How long does delivery take?
Delivery time varies by destination and shipping method. Typical estimates are 10–15 business days for the United States, United Kingdom, Europe, and Canada; 12–18 business days for Australia and New Zealand; and 12–20 business days for other regions. Expedited options may appear at checkout. See our Shipping Policy.

Q: How do I track my order?
You will receive a tracking number by email after your order is dispatched, usually following 1–3 business days of processing. You can also use our Track Order page.

Q: My order is later than the estimate. What should I do?
If delivery is past the estimate for your region, or more than 20 business days after dispatch, contact service@syrebocare.com with your order number. We will investigate promptly.

🧤 Product Questions

Q: Who are Syrebo rehabilitation gloves designed for?
Our gloves are designed for stroke survivors experiencing hand paralysis or weakness, patients recovering from orthopedic surgery, individuals with neurological conditions affecting hand function, and children with cerebral palsy or developmental motor delays (Kids series).
Important: Syrebo devices are rehabilitation tools and are not a replacement for professional diagnosis or therapy. Please consult your physician or occupational therapist before use.

Q: What is the difference between C10, C12, and E12E?

If unsure, use our Glove Selector and confirm the right model with your clinician or our support team. Adult and Kids models are separate products.

Q: What size glove do I need?
Measure the circumference of your palm (excluding the thumb) at the widest point: S (<19 cm) / M (19–22 cm) / L (>22 cm). If between sizes, size up.

Q: Can children use Syrebo gloves?
Yes. The C10 Kids, C12 Kids, and E12E Kids series are specifically designed for pediatric patients. Adult models are NOT recommended for children under 12.

Q: How many times a day should I use it?
We recommend 2–3 sessions of 20–30 minutes each, with rest breaks in between. Always follow your therapist's guidance.

Q: Is the device waterproof?
The gloves are not waterproof. Do not use near water or machine wash. The Soft Exoskeleton (hip device) has IP54 water resistance for outdoor use.

Q: My hand has been dysfunctional for more than 5 years — can Syrebo gloves still help?
The duration of dysfunction is not the only factor in recovery potential. Severity varies by individual. We recommend assessing using the Ashworth Scale or consulting your occupational therapist before purchasing. Our team is happy to advise — email service@syrebocare.com.

🔋 Technical & Maintenance

Q: How long does the battery last?
C10/C12/E12E: approximately 3–4 hours per charge. Full recharge takes about 2 hours.

Q: Can I replace the glove if it wears out?
Yes. Replacement gloves (without the control unit) are available for C10, C12, and E12E models. Search "Replacement Glove" on our store.

Q: The device is not responding. What should I do?
1. Ensure the battery is charged (hold power button 3 seconds).
2. Check the glove is properly connected to the host unit.
3. Try a factory reset (hold power + mode button for 5 seconds).
4. If still unresponsive, contact service@syrebocare.com.

💳 Orders, Returns & Warranty

Q: What payment methods do you accept?
Available payment methods and currency depend on your country, selected currency, and checkout. The options displayed at checkout are the current available methods for your order.

Q: Can I change or cancel my order?
You may request a cancellation within 24 hours after placing the order by contacting service@syrebocare.com. If the order has already been processed or shipped, a return may be requested according to our policy.

Q: What is your return policy?
We accept return requests within 30 days after delivery. Contact service@syrebocare.com before sending anything back. Eligibility depends on the product condition and exclusions in our Return and Refund Policy.

Q: What does the warranty cover?
The host unit has a 12-month warranty and gloves have a 3-month warranty. Coverage and the available solution depend on review; misuse and unauthorized modification are not covered. See our Warranty & Support page.

Q: I received a damaged, defective, or incomplete product. What do I do?
Contact service@syrebocare.com as soon as possible with your order number and photos or video. After review, we may arrange a replacement part, product replacement, repair support, refund, or another appropriate solution.

🏥 For Clinics & Healthcare Providers

Q: Do you offer bulk or institutional pricing?
Yes. We have a dedicated Hospital/Clinic Series (HR03E, HR06E, HR08E, HR10A) and offer volume pricing for healthcare institutions. Contact service@syrebocare.com with your organization details for a custom quote.

Q: Do your devices have medical certifications?
Please contact us for current certification documentation (CE, FDA, etc.) applicable to your region.

Still have questions? Email us at service@syrebocare.com — we respond within 24 hours.

🔬 Clinical Evidence

Q: Is there clinical research supporting Syrebo devices?
Yes. Syrebo devices have been evaluated in multiple peer-reviewed clinical trials. Key published studies include:
• Sunnetci & Menek (2025, Scientific Reports): Syrebo-assisted training outperformed conventional therapy in fine motor control and ADL recovery in acute stroke patients (RCT).
• Woo & Kwon (2025, NeuroRehabilitation): Syrebo SY-HRE12 improved motor function, unilateral neglect, and post-stroke depression in subacute patients (RCT).
• Meng et al. (2022): 200-patient RCT showing 88% effective rate with Syrebo glove + electroacupuncture vs. 70.8% for conventional rehabilitation alone.

Q: What certification documents are available?
Certification and registration status varies by product and market. Contact us for current documentation for the exact model and destination country before purchase. In the United States, FDA registration or device listing does not mean FDA approval, clearance, or certification. You can also check the official FDA Establishment Registration & Device Listing database.

🏥 Who Should (and Shouldn't) Use Syrebo Devices

Q: Who is a good candidate for Syrebo rehabilitation gloves?
Syrebo devices are designed for adults and children experiencing hand dysfunction due to:
• Stroke or cerebrovascular accident (CVA)
• Traumatic brain injury (TBI)
• Cerebral palsy
• Spinal cord injury (partial hand function)
• Post-surgical hand rehabilitation
• Peripheral neuropathy
Suitability varies by diagnosis, recovery stage, hand condition, and selected training mode. Please consult your physician or occupational therapist before starting.

Q: Are there situations where I should NOT use a Syrebo device?
Do not use Syrebo rehabilitation gloves if you have:
• Open wounds, skin infections, or broken skin on the hand
• Active deep vein thrombosis (DVT) in the upper limb
• Severe spasticity that prevents passive hand movement
• Implanted electronic devices (pacemakers) near the treatment area (for NMES models)
• Bone fractures or dislocations in the hand or wrist (until fully healed)
When in doubt, consult your healthcare provider before use.

💳 Insurance & Payment

Q: Can I use FSA or HSA funds to purchase Syrebo devices?
Syrebo rehabilitation devices may qualify as FSA/HSA eligible medical expenses in the United States, as they are designed for the treatment of a medical condition. We recommend confirming eligibility with your FSA/HSA administrator before purchase, as rules vary by plan.

Q: Do you offer payment plans?
Yes. We offer installment payment options through Shop Pay at checkout. This allows you to split your purchase into equal payments over time at no additional interest (subject to eligibility).

Q: Do you offer discounts for healthcare professionals or institutions?
Yes. We have a dedicated affiliate program for occupational therapists, physical therapists, and rehabilitation professionals. Institutional and bulk pricing is available for hospitals and clinics — contact info@syrebo.com for a custom quote.

🏢 For Healthcare Providers & Institutions

Q: Can patients use Syrebo devices under clinical supervision?
Absolutely. Syrebo's home-use devices (C10, C12, E12E, HR10A) are designed to complement clinical therapy sessions — patients train at home between appointments. Our clinical-grade systems (HR03E, HR08E, SY-UEA2) are designed specifically for hospital and rehabilitation center use.

Q: How do I request a demo or quote for clinical devices?
Contact our clinical team at info@syrebo.com with your institution name, location, and which devices you are interested in. We will arrange a demonstration and provide institutional pricing.

Q: Is training or clinical onboarding available?
Yes. We provide remote onboarding and usage training for clinical teams. Detailed clinical protocols and patient instruction materials are available upon request.