Return and refund policy

Last updated: October 2026

This policy applies to purchases made through syrebocare.com. Return and withdrawal periods vary by the delivery destination. Mandatory consumer rights under applicable law apply and are not limited by this policy.

Destination-based return and withdrawal periods

The periods below apply to eligible change-of-mind or no-reason return requests. If a country or region has mandatory rights that are more favorable, those rights prevail.

Delivery destination	Change-of-mind / withdrawal period	Defective or nonconforming goods
European Union member states	Notify us within 14 days after delivery.	EU statutory conformity protection generally applies for at least 2 years. Available remedies may include repair, replacement, price reduction, or refund as required by applicable law.
United Kingdom	Notify us that you wish to cancel within 14 days after delivery, then send the goods back within 14 days after giving notice.	Separate rights for faulty, damaged, or misdescribed goods remain available under applicable consumer law.
Japan, South Korea, Taiwan, Saudi Arabia, Egypt, and the United Arab Emirates	Notify us within 7 days after delivery, subject to applicable exclusions and local law.	Defective or nonconforming goods are handled separately under applicable law.
Singapore, Australia, Thailand, Indonesia, Malaysia, the Philippines, and New Zealand	No single no-reason cooling-off period applies across all products under this policy.	Defective goods may qualify for repair, replacement, or refund under applicable law.
India, Vietnam, Brazil, Pakistan, and other African destinations excluding Egypt	No single no-reason cooling-off period applies across all products under this policy.	Defective goods may qualify for repair, replacement, or refund under applicable law.
Other destinations not listed above	We accept eligible return requests within 30 days after delivery.	Defective or nonconforming goods are handled under applicable law and this policy.

Order cancellation and changes

You may request to cancel or change an order by contacting service@syrebocare.com within 24 hours after placing the order. If the order has already been processed, shipped, or fulfilled, cancellation or changes may not be possible. In that case, the destination-based period above applies after delivery.

How to request a return

Email service@syrebocare.com within the applicable period and include your order number, delivery destination, product, and reason for the request. For damaged, defective, incorrect, or incomplete goods, include clear photos or video where practical. Do not send a product to the sender address or another address without return instructions.

Return eligibility and exclusions

Unless applicable law requires otherwise, returned products should be clean and in reasonable condition and should include the main product, accessories, manuals, and original packaging where possible. Consumable accessories, worn pads, single-use items, custom items, hygiene-sensitive items after use, and products damaged by misuse, unauthorized repair, modification, excessive wear, or failure to follow instructions may not qualify for a change-of-mind return.

These exclusions do not limit remedies for confirmed defects, nonconformity, incorrect items, or significant shipping damage where applicable law provides otherwise.

Damaged, defective, incorrect, or missing items

Contact service@syrebocare.com promptly with your order number and supporting photos or video. After review, the available solution may include troubleshooting, repair, replacement parts, product replacement, price reduction, refund, or another remedy required by applicable law.

Return shipping and customs charges

For an eligible change-of-mind return, the customer is responsible for return shipping, customs duties, import taxes, and related charges unless applicable law requires otherwise. If the return is caused by our error, a confirmed defect, nonconformity, an incorrect item, or significant shipping damage, we will provide the remedy and bear costs as required by applicable law.

Refunds

After we receive and inspect an authorized return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval, plus any additional processing time required by the bank, card issuer, or payment provider.

Contact

For cancellations, returns, refunds, replacements, defects, or warranty support, contact service@syrebocare.com. We aim to respond within 24 hours on business days.