Frequently Asked Questions

📦 Shipping & Delivery

Q: Where do you ship to?
We ship worldwide to over 100 countries via DHL, FedEx, and UPS.

Q: How much does shipping cost?
Orders of USD $90 or more qualify for free standard shipping wherever shipping is available. For orders below USD $90, available shipping options and charges are shown at checkout. Wheelchairs, walking exoskeletons, and standalone batteries require special handling; destination availability is confirmed at checkout. See our Shipping Policy.

Q: How long does delivery take?
Standard products usually arrive about 1–2 weeks after dispatch. Wheelchairs, walking exoskeletons, and standalone batteries usually take about one month after dispatch. Expedited options may appear at checkout. See our Shipping Policy.

Q: How do I track my order?
You will receive a tracking number by email after your order is dispatched, usually following 1–3 business days of processing. You can also use our Track Order page.

Q: My order is later than the estimate. What should I do?
If your order has not arrived within the estimated delivery window, contact service@syrebocare.com with your order number. We will investigate promptly.

🧤 Product Questions

Q: Who are Syrebo rehabilitation gloves designed for?
Our gloves are designed for stroke survivors experiencing hand paralysis or weakness, patients recovering from orthopedic surgery, individuals with neurological conditions affecting hand function, and children with cerebral palsy or developmental motor delays (Kids series).
Important: Syrebo devices are rehabilitation tools and are not a replacement for professional diagnosis or therapy. Please consult your physician or occupational therapist before use.

Q: What is the difference between C10, C12, and E12E?

↩ Returns, refunds & warranty

Q: How long do I have to request a return?
Return and withdrawal periods depend on the delivery destination. EU customers generally have 14 days after delivery. UK customers generally notify us within 14 days after delivery and return the goods within another 14 days after notice. Japan, South Korea, Taiwan, Saudi Arabia, Egypt, and the United Arab Emirates generally have a 7-day period, subject to applicable exclusions and local law. Some listed regions do not have a single no-reason cooling-off period across all products. Other destinations not listed retain our eligible 30-day request window. See our Return and Refund Policy.

Q: What if the product is defective, damaged, incorrect, or not as described?
Contact service@syrebocare.com promptly with your order number and supporting photos or video. Mandatory consumer rights apply separately. EU statutory conformity protection generally applies for at least 2 years. See our Warranty & Support page.