REFUND & REPLACEMENT POLICY

Thank you for shopping with Syrebo! We hope you guys enjoy your shopping at syrebocare.com (referred to as the “Syrebocare Store” in this policy).

As with any shopping experience, there are terms and conditions that apply to transactions made in the SyreboCare Store. All products and services from us are governed by the Terms of use and Privacy policy, and this Refund & Replacement Policy.

 

ORDER CANCELLATION

For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

To request cancellation for an order, the customers need to contact us via email at service@syrebocare.com within 24 hours of placing the order and customer service will cancel the order for you.

 

ORDER MODIFICATION

Please refer to our shipping policy to modify an order before the customer has received it. 

We cannot modify an order after the customer has received it. The customer can place a new order and cancel the original order within 48 hours of the order taking effect by contacting our customer service in advance.

 

MODEL REPLACEMENT & RETURN

Free replacement: Customers may reject a package due to significantly shipping damage (functionally affecting using) or contact customer service for missing and critically-damaged parts or other quality-related issues. Our customer service team will help to arrange the replacement.

For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.

*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:

  1. A) Minor damage to the outer packaging.
  2. B) Minor scratches or paint loss on the product.
  3. C) Damage to parts or wearing parts after excessive use.
  4. D) Damage to parts or wearing parts after using for a certain while or a certain number of times.

 

Refund

The customers should make sure he will provide Syrebo team with the tracking number at service@syrebocare.com after he sends back the item. Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, the customers need to pay the Shipping Charge and Custom Duty (if application) for returning. We will deduct any applicable fee and send the remaining refund according to the customer's original payment method.

Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions.

Please contact us at service@syrebocare.com if the customer has not received the refund after ten business days. 

Stroke Rehabilitation

Pegboard
Rp 0,00
Rp 0,00
FitMi
Rp 0,00
Rp 0,00
Bennett Hand-Tool Dexterity Test
Rp 0,00
Rp 0,00
Achieva Smart Mirror - Mirror Therapy
Rp 0,00
Rp 0,00
NeuroTrac MyoPlus 4 Pro
Rp 0,00
Rp 0,00
The Action Research Arm Test (ARAT)
Rp 0,00
Rp 0,00
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Occupational Therapy

SYREBO Smart Rehabilitation Mirror Therapy Stroke Hemiplegia Patients Hand Speech Rehabilitation
Rp 1.670.000,00
Rp 2.656.000,00
Rp 1.670.000,00
Save Rp 986.000,00
FingerWeights Finger trainer
Rp 0,00
Rp 0,00
REHARO MOMO Lightweight Dynamic Arm Support
Rp 0,00
Rp 0,00
Reha-Stim Bi-Manu-Trainer
Rp 0,00
Rp 0,00
Sammons Preston Upper Extremity Workstation
Rp 0,00
Rp 0,00
Varigrip Therapy
Rp 0,00
Rp 0,00
Purdue Pegboard
Rp 0,00
Rp 0,00
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Hand & Arm Rehabilitation Exercise

SYREBO E12 Rehabilitation Glove (Voice Model) : Hand Finger Stroke Rehabilitation Training Robot
Rp 10.855.000,00
Rp 14.195.000,00
Rp 10.855.000,00
Save Rp 3.340.000,00
The Action Research Arm Test (ARAT)
Rp 0,00
Rp 0,00
FingerWeights Finger trainer
Rp 0,00
Rp 0,00
REHARO MOMO Lightweight Dynamic Arm Support
Rp 0,00
Rp 0,00
Reha-Stim Bi-Manu-Trainer
Rp 0,00
Rp 0,00
Sammons Preston Upper Extremity Workstation
Rp 0,00
Rp 0,00
Varigrip Therapy
Rp 0,00
Rp 0,00
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Finger Brace & Hand Splinting

Syrebo Hand Splint Hand Support Brace Wrist Splint for Wrist Pain Sprain Stroke
Rp 694.000,00
Rp 251.000,00
Rp 694.000,00
Save Rp -443.000,00
Massage Gun Mini Muscle Relaxant Professional Massage Electric Vibration Household Deep Charging Physiotherapy
Rp 644.000,00
Rp 1.336.000,00
Rp 644.000,00
Save Rp 692.000,00

Balance Training

Thera Band Balance Training Pad
Rp 0,00
Rp 0,00
Airex Balance Beam
Rp 0,00
Rp 0,00
Climbing Chair (Climbing Footstool)
Rp 0,00
Rp 0,00
Walking Training Tilt Board
Rp 0,00
Rp 0,00
DST-8000-Triple Pro
Rp 0,00
Rp 0,00
Balance Beam
Rp 0,00
Rp 0,00
1of6

Exercise Therapy

Climbing Chair (Climbing Footstool)
Rp 0,00
Rp 0,00
Walking Training Tilt Board
Rp 0,00
Rp 0,00
Shuttle Rebound
Rp 0,00
Rp 0,00
CanDo Medical Balls
Rp 0,00
Rp 0,00
DST-8000-Triple Pro
Rp 0,00
Rp 0,00
Balance Beam
Rp 0,00
Rp 0,00
Staircase
Rp 0,00
Rp 0,00
1of7