Warranty & Support

Last updated: October 2026

Syrebo provides limited commercial warranty support for products purchased from syrebocare.com.

Statutory consumer rights

This commercial warranty is additional to, and does not replace or limit, mandatory consumer rights that apply at the delivery destination.

• European Union: statutory conformity protection generally applies for at least 2 years. Available remedies may include repair, replacement, price reduction, or refund as required by applicable law.
• United Kingdom: separate rights for faulty, damaged, or misdescribed goods remain available under applicable consumer law.
• Other destinations: repair, replacement, refund, or other remedies apply as required by local law.

For destination-based return and withdrawal periods, see our Return and Refund Policy.

Commercial warranty periods

• Main powered device, controller, or host unit: 12 months from the date of purchase.
• Rehabilitation gloves, rechargeable batteries, and other consumable or wear components: 3 months from the date of purchase.

What the commercial warranty covers

The commercial warranty covers confirmed manufacturing defects and failures under normal use during the applicable warranty period. After review, Syrebo may provide troubleshooting, repair, replacement parts, product replacement, refund, or another appropriate solution.

What the commercial warranty does not cover

• Normal wear and tear or consumable depletion;
• Damage caused by misuse, improper cleaning, liquid exposure, accident, drops, or failure to follow the user manual;
• Unauthorized modification, disassembly, or repair;
• Damage caused by incompatible accessories, chargers, power supplies, or storage conditions.

These exclusions do not limit remedies for confirmed defects or nonconformity where applicable law provides otherwise.

Damaged, defective, or incorrect items on delivery

If an item arrives significantly damaged, defective, incomplete, or incorrect, contact service@syrebocare.com promptly with your order number and photos or videos. Shipping-damage and return requests are also governed by our Return and Refund Policy.

How to request support

Email service@syrebocare.com with your order number, product model, description of the issue, and supporting photos or video. We aim to respond within 24 hours on business days.