Privacy policy

Last updated: June 2026

This Privacy Policy describes how Syrebo Care, operated by Hong Kong Siyi Intelligent Technology Co., Limited, collects, uses, and discloses personal information when you visit or make a purchase from syrebocare.com.

Personal information we collect

When you visit the site, place an order, create an account, contact customer support, subscribe to marketing communications, or interact with our services, we may collect personal information including:

• Contact details, such as name, email address, phone number, billing address, and shipping address;
• Order details, such as purchased products, order number, shipping status, return or refund information, and customer support records;
• Payment-related information processed by our payment providers, such as payment method, transaction status, billing details, and fraud prevention signals. We do not store full card numbers on our own servers;
• Device and usage information, such as IP address, browser type, device information, pages viewed, referring pages, cookies, pixels, and similar technologies;
• Marketing preferences and communication history.

How we use personal information

We use personal information to process orders, collect payment, arrange shipping, provide invoices and order confirmations, respond to customer support requests, manage returns and refunds, prevent fraud and abuse, improve our website, comply with legal obligations, and send marketing communications where permitted.

Service providers and sharing

We share personal information with service providers that help us operate our store and fulfill orders, including Shopify, payment providers such as Shopify Payments, PayPal, and Airwallex where enabled, shipping and logistics providers, customer support tools, review and marketing tools such as Judge.me, Klaviyo, Google services, Meta services, and other providers used to operate, analyze, secure, and improve our store.

We may also disclose personal information if required by law, regulation, legal process, customs or tax authorities, payment network rules, fraud prevention obligations, or to protect our rights, customers, and business.

Cookies and analytics

We use cookies, pixels, tags, log files, and similar technologies to run the website, remember preferences, analyze site usage, measure advertising performance, and improve customer experience. You can manage cookies through your browser settings. Some features may not work properly if cookies are disabled.

Data retention

We retain personal information for as long as needed to provide services, comply with legal and tax obligations, resolve disputes, prevent fraud, and enforce our agreements, unless a longer retention period is required or permitted by law.

International transfers

Because we sell and ship internationally, personal information may be processed in Hong Kong SAR, Mainland China, the United States, the European Economic Area, and other locations where our service providers operate.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is based on consent. To make a request, contact service@syrebocare.com.

Minors

Our website is not intended for children under 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Do Not Track

Because there is no consistent industry standard for responding to browser “Do Not Track” signals, we do not alter our data collection and usage practices when such signals are detected.

Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact

For questions, requests, or complaints about privacy, contact us at service@syrebocare.com.