Terms of service

Last updated: June 2026

Overview

This website is operated by Syrebo Care. Throughout the site, the terms “we”, “us” and “our” refer to Syrebo Care, operated by Hong Kong Siyi Intelligent Technology Co., Limited. By visiting syrebocare.com or purchasing products from us, you agree to be bound by these Terms of Service and the policies referenced on this website.

Online store terms

You may use this website only for lawful purposes and in accordance with these Terms. You must not use our products, services, website, or content for any illegal or unauthorized purpose, and you must not transmit malicious code or interfere with the security or operation of the website.

Products and services

We sell rehabilitation and therapy products for home and clinical use. Product descriptions, images, pricing, availability, and promotions may change without notice. We make reasonable efforts to display product information accurately, but we do not guarantee that all information is complete, current, or error-free.

Where applicable, product use should follow the user manual, warnings, and guidance provided with the product. Information on this website is for general product and educational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.

Orders, pricing, and payment

Prices are shown in the currency displayed at checkout. We reserve the right to refuse, limit, or cancel orders where permitted by law, including orders that appear fraudulent, unauthorized, inaccurate, or placed by resellers without approval. Payment is processed by approved payment providers such as Shopify Payments, PayPal, Airwallex where enabled, card networks, and wallet providers. Payment information is handled securely by those providers and relevant payment networks.

Shipping, returns, and refunds

Shipping, returns, cancellations, replacements, and refunds are governed by our Shipping Policy and Return and Refund Policy published on this website.

Accuracy of billing and account information

You agree to provide current, complete, and accurate purchase, account, billing, and shipping information. You are responsible for ensuring that your email address, phone number, billing address, and shipping address are correct.

Third-party tools and links

Our website may include third-party tools, apps, payment services, analytics services, review tools, marketing services, carrier tracking links, or external links. We are not responsible for third-party websites, tools, content, policies, or services.

Intellectual property

All trademarks, product names, logos, images, text, designs, and website content are owned by or licensed to us unless otherwise stated. You may not reproduce, copy, sell, or exploit any part of the website or services without our written permission.

User comments and submissions

If you submit reviews, comments, feedback, photos, videos, ideas, or other content, you confirm that you have the right to submit that content and that it does not violate the rights of others. We may use, display, edit, translate, and publish submitted content where permitted by law and our applicable review or submission terms.

Prohibited uses

You must not use the website for unlawful, abusive, fraudulent, misleading, defamatory, infringing, harmful, or security-compromising purposes, or to collect personal information of others without authorization.

Disclaimer of warranties and limitation of liability

To the fullest extent permitted by applicable law, the website and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will be uninterrupted, secure, or error-free. To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, services, or products.

Indemnification

You agree to indemnify and hold harmless Hong Kong Siyi Intelligent Technology Co., Limited, Syrebo Care, and our affiliates, officers, employees, contractors, service providers, and partners from claims arising from your breach of these Terms or violation of applicable law or third-party rights.

Governing law

These Terms of Service and any separate agreements whereby we provide services or products to you are governed by and construed in accordance with the laws of Hong Kong SAR. The governing law stated here matches the registered jurisdiction of Hong Kong Siyi Intelligent Technology Co., Limited.

Changes to these Terms

We may update these Terms from time to time by posting the revised version on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

Contact information

Questions about these Terms should be sent to service@syrebocare.com.