Frequently Asked Questions

📦 Shipping & Delivery

Q: Where do you ship to?
We ship worldwide to over 100 countries via DHL, FedEx, and UPS.

Q: How long does delivery take?
Standard international shipping takes 10–15 business days after dispatch. Expedited options (5–8 days) are available at checkout for select regions.

Q: How do I track my order?
You will receive a tracking number via email once your order has been dispatched, usually within 1–3 business days of purchase.

Q: My order has not arrived after 15 business days. What should I do?
Please contact us at service@syrebocare.com with your order number. We will investigate immediately and resolve it within 3 business days.

🧤 Product Questions

Q: Who are Syrebo rehabilitation gloves designed for?
Our gloves are designed for stroke survivors experiencing hand paralysis or weakness, patients recovering from orthopedic surgery, individuals with neurological conditions affecting hand function, and children with cerebral palsy or developmental motor delays (Kids series).
Important: Syrebo devices are assistive rehabilitation tools. They are not medical devices intended to replace professional therapy. Please consult your physician or occupational therapist before use.

Q: What is the difference between C10, C12, and E12E?

If unsure, C10 is the safest starting point for most users.

Q: What size glove do I need?
Measure the circumference of your palm (excluding the thumb) at the widest point: S (<19 cm) / M (19–22 cm) / L (>22 cm). If between sizes, size up.

Q: Can children use Syrebo gloves?
Yes. The C10 Kids, C12 Kids, and E12E Kids series are specifically designed for pediatric patients. Adult models are NOT recommended for children under 12.

Q: How many times a day should I use it?
We recommend 2–3 sessions of 20–30 minutes each, with rest breaks in between. Always follow your therapist's guidance.

Q: Is the device waterproof?
The gloves are not waterproof. Do not use near water or machine wash. The Soft Exoskeleton (hip device) has IP54 water resistance for outdoor use.

Q: My hand has been dysfunctional for more than 5 years — can Syrebo gloves still help?
The duration of dysfunction is not the only factor in recovery potential. Severity varies by individual. We recommend assessing using the Ashworth Scale or consulting your occupational therapist before purchasing. Our team is happy to advise — email service@syrebocare.com.

🔋 Technical & Maintenance

Q: How long does the battery last?
C10/C12/E12E: approximately 3–4 hours per charge. Full recharge takes about 2 hours.

Q: Can I replace the glove if it wears out?
Yes. Replacement gloves (without the control unit) are available for C10, C12, and E12E models. Search "Replacement Glove" on our store.

Q: The device is not responding. What should I do?
1. Ensure the battery is charged (hold power button 3 seconds).
2. Check the glove is properly connected to the host unit.
3. Try a factory reset (hold power + mode button for 5 seconds).
4. If still unresponsive, contact service@syrebocare.com.

💳 Orders, Returns & Warranty

Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Shop Pay. All transactions are processed in USD.

Q: Can I change or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Contact us immediately at service@syrebocare.com.

Q: What is your return policy?
We offer a 30-day return window from delivery for unused, unopened items in original packaging. Due to hygiene regulations, used gloves cannot be returned unless defective.

Q: What does the warranty cover?
Device unit: 12 months. Battery: 3 months. Gloves: not covered (consumable). Warranty excludes misuse, water damage, and unauthorized modifications.

Q: I received a defective product. What do I do?
Email service@syrebocare.com within 7 days of receiving the item with photos or video. We will arrange a free replacement or full refund.

🏥 For Clinics & Healthcare Providers

Q: Do you offer bulk or institutional pricing?
Yes. We have a dedicated Hospital/Clinic Series (HR03E, HR06E, HR08E, HR10A) and offer volume pricing for healthcare institutions. Contact service@syrebocare.com with your organization details for a custom quote.

Q: Do your devices have medical certifications?
Please contact us for current certification documentation (CE, FDA, etc.) applicable to your region.

Still have questions? Email us at service@syrebocare.com — we respond within 24 hours.

🔬 Clinical Evidence

Q: Is there clinical research supporting Syrebo devices?
Yes. Syrebo devices have been evaluated in multiple peer-reviewed clinical trials. Key published studies include:
• Sunnetci & Menek (2025, Scientific Reports): Syrebo-assisted training outperformed conventional therapy in fine motor control and ADL recovery in acute stroke patients (RCT).
• Woo & Kwon (2025, NeuroRehabilitation): Syrebo SY-HRE12 improved motor function, unilateral neglect, and post-stroke depression in subacute patients (RCT).
• Meng et al. (2022): 200-patient RCT showing 88% effective rate with Syrebo glove + electroacupuncture vs. 70.8% for conventional rehabilitation alone.

Q: Are Syrebo devices FDA and CE certified?
Yes. All Syrebo rehabilitation gloves are FDA registered (United States) and CE certified (European Union). Our manufacturing facility is ISO 13485 certified for medical device quality management.

🏥 Who Should (and Shouldn't) Use Syrebo Devices

Q: Who is a good candidate for Syrebo rehabilitation gloves?
Syrebo devices are designed for adults and children experiencing hand dysfunction due to:
• Stroke or cerebrovascular accident (CVA)
• Traumatic brain injury (TBI)
• Cerebral palsy
• Spinal cord injury (partial hand function)
• Post-surgical hand rehabilitation
• Peripheral neuropathy
Patients at all stages of recovery (acute, subacute, chronic) can benefit, depending on the training mode selected. We recommend consulting your physician or occupational therapist before starting.

Q: Are there situations where I should NOT use a Syrebo device?
Do not use Syrebo rehabilitation gloves if you have:
• Open wounds, skin infections, or broken skin on the hand
• Active deep vein thrombosis (DVT) in the upper limb
• Severe spasticity that prevents passive hand movement
• Implanted electronic devices (pacemakers) near the treatment area (for NMES models)
• Bone fractures or dislocations in the hand or wrist (until fully healed)
When in doubt, consult your healthcare provider before use.

💳 Insurance & Payment

Q: Can I use FSA or HSA funds to purchase Syrebo devices?
Syrebo rehabilitation devices may qualify as FSA/HSA eligible medical expenses in the United States, as they are designed for the treatment of a medical condition. We recommend confirming eligibility with your FSA/HSA administrator before purchase, as rules vary by plan.

Q: Do you offer payment plans?
Yes. We offer installment payment options through Shop Pay at checkout. This allows you to split your purchase into equal payments over time at no additional interest (subject to eligibility).

Q: Do you offer discounts for healthcare professionals or institutions?
Yes. We have a dedicated affiliate program for occupational therapists, physical therapists, and rehabilitation professionals. Institutional and bulk pricing is available for hospitals and clinics — contact info@syrebo.com for a custom quote.

🏢 For Healthcare Providers & Institutions

Q: Can patients use Syrebo devices under clinical supervision?
Absolutely. Syrebo's home-use devices (C10, C12, E12E, HR10A) are designed to complement clinical therapy sessions — patients train at home between appointments. Our clinical-grade systems (HR03E, HR08E, SY-UEA2) are designed specifically for hospital and rehabilitation center use.

Q: How do I request a demo or quote for clinical devices?
Contact our clinical team at info@syrebo.com with your institution name, location, and which devices you are interested in. We will arrange a demonstration and provide institutional pricing.

Q: Is training or clinical onboarding available?
Yes. We provide remote onboarding and usage training for clinical teams. Detailed clinical protocols and patient instruction materials are available upon request.