Syrebo Hand Rehabilitation Training Ball

Orders are processed and dispatched within 1–3 business days after payment confirmation. Orders of $90 or more qualify for free standard shipping. Available shipping options, charges and any exclusions are confirmed at checkout.

Standard products are normally delivered in 7–15 business days after dispatch. Wheelchairs, walking exoskeletons, and standalone batteries take approximately 30 business days (normally 25–35 business days).

Tracking details are emailed after dispatch and may take 24–48 hours to become active. Customs duties and import charges are the customer’s responsibility unless checkout states otherwise.

Return and withdrawal periods vary by delivery destination. Review the Return and Refund Policy for the applicable deadline, exclusions, and steps.

Returned products must be clean and in reasonable condition, with the main product, accessories, manuals and original packaging where possible. Items damaged through misuse, unauthorized repair or excessive wear may not qualify.

The customer pays return shipping, customs and related charges unless the return is caused by our error, a confirmed defect or significant shipping damage.

Approved refunds are issued to the original payment method after inspection. Allow 5–10 business days after approval, plus any additional processing time required by the payment provider.

Syrebo provides a 1-year warranty for the host and a 3-month warranty for gloves.

Contact service@syrebocare.com for a defective item, transit damage, a wrong order or a product that stops working during the applicable warranty period.

Cancellation requests should be sent within 24 hours after ordering. For changes to the address, product model or contact details, contact support as soon as possible; changes cannot be guaranteed after processing or shipment begins.

Available payment methods, shipping charges and the final payment currency are shown at checkout before the order is placed.